At Trustpot, we are committed to delivering your orders safely and on time. This Shipping Policy explains our shipping process, delivery timelines, and charges.
Order Processing Time
All orders are processed within 1 to 2 business days after payment confirmation.
Orders are not processed or shipped on Sundays or public holidays.
Delivery Time
Estimated delivery time depends on your location.
• Standard Delivery Time: 3 to 7 business days
• Remote Areas: 5 to 10 business days
Delivery delays may occur due to weather conditions, courier issues, or high order volume.
Shipping Charges
Shipping charges are calculated at checkout based on:
• Order weight
• Delivery location
• Courier service availability
Sometimes we may offer free shipping on selected products or promotional offers.
Order Tracking
Once your order is shipped, you will receive:
• Tracking number
• Courier partner details
You can use the tracking number to monitor your shipment status.
Delivery of Live Plants
We take special care while packing live plants and perishable items. However, delivery time may vary depending on weather and location.
Customers are requested to:
• Provide a correct address and contact number
• Be available to receive the delivery
Delivery Issues
If you face any issue with delivery, such as:
• Delayed delivery
• Damaged package
• Missing item
Please contact us within 48 hours of delivery.
Contact Us
For any shipping-related questions, please contact us:
Email: support@trustpot.in
Phone / WhatsApp: +91 81144 64194
Thank you for choosing Trustpot.