At Trustpot, we strive to provide high-quality products and ensure customer satisfaction. If you are not satisfied with your purchase due to damage or incorrect delivery, we are here to help.
Returns
You may request a return or replacement in the following cases:
• Damaged product received
• Wrong product delivered
• Missing item in the order
• Product received in poor condition
Customers must inform us within 48 hours of delivery to be eligible for a return or replacement.
Return Process
To request a return, please contact us with:
• Order number
• Clear photos or videos of the product
• Description of the issue
Our team will review your request and respond as soon as possible.
Non-Returnable Items
The following items are not eligible for return:
• Used or opened products
• Products damaged due to improper handling
• Live plants (unless received damaged)
• Products without original packaging
Replacement or Refund
If your return request is approved, we will provide:
• A replacement product, or
• A refund if the replacement is not available
Refunds
Once your return is approved, the refund will be processed to the original payment method.
Refund processing time:
5 to 7 business days
Shipping charges are non-refundable unless the error is from our side.
Order Cancellation
Orders can be cancelled only before they are shipped.
Once the order has been dispatched, cancellation is not possible.
Contact Us
For any return, refund, or cancellation request, please contact us:
Email: support@trustpot.in
Phone / WhatsApp: +91 81144 64194
Thank you for shopping with Trustpot.