FAQ – Frequently Asked Questions

1. How long does delivery take?

Delivery usually takes 3 to 7 business days depending on your location. Remote areas may take slightly longer.

2. Do you sell live plants?

Yes, Trustpot sells healthy live plants along with seeds, flower bulbs, fertilizers, and gardening supplies.

3. How can I place an order?

You can place an order directly on our website by selecting the product, adding it to the cart, and completing the checkout process.

4. What payment methods do you accept?

We accept multiple payment methods, including:

• UPI
• Debit Card
• Credit Card
• Net Banking
• Cash on Delivery (if available)

5. Can I cancel my order?

Yes, you can cancel your order before it is shipped. Once the order has been dispatched, cancellation is not possible.

6. What should I do if I receive a damaged product?

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the product.

7. Do you provide refunds?

Yes, refunds are provided if the product is damaged, incorrect, or missing. Refunds are processed within 5 to 7 business days after approval.

8. How can I track my order?

Once your order is shipped, you will receive a tracking number via SMS or email. You can use that number to track your order.

9. Do you deliver products across India?

Yes, Trustpot delivers products to most locations across India through reliable courier partners.

10. How can I contact customer support?

You can contact our customer support team using the details below:

Email: support@trustpot.in
Phone / WhatsApp: +91 81144 64194

We are happy to assist you with any questions or support you need.

Thank you for choosing Trustpot.